Careers
66 days ago
Logistics Operator (Control Tower) Sr.staff
About the role
Responsibilities
* Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
* Monitor shipment movement and transportation performance to ensure timely execution while proactively resolving operational issues.
* Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters.
* Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities.
* Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve operational performance and customer satisfaction.
* Review carrier performance and conduct regular business reviews to drive continuous service improvements.
* Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization.
* Support transportation contract reviews, service agreements, and implementation of new logistics programs.
* Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution.
* Lead and develop team members while promoting accountability, collaboration, and customer-focused service.
* Support day-to-day operations as needed and lead by example with a hands-on approach.
* Perform other job-related duties and special projects as assigned.
Requirements / Qualifications
* Bachelor's Degree required.
* Bilingual in Korean and English required.
* 8+ years of transportation, logistics, freight forwarding, or supply chain related experience.
* Strong experience with drayage, rail transportation, transloading centers, warehouse operations, and OTR transportation.
* Strong understanding of international transportation, ocean shipping, freight forwarding, and North American transportation networks.
* Experience managing transportation vendors, carrier performance, and customer relationships.
* Advanced proficiency in Microsoft Office applications, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, data analysis) and PowerPoint.
* Excellent analytical, organizational, problem-solving, and project management skills.
* Ability to prioritize multiple projects and consistently meet deadlines in a fast-paced environment.
* Strong presentation, communication, and interpersonal skills with the ability to work effectively across cross-functional teams.
* Experience leading, coaching, and developing team members with effective leadership.
* Experience with TMS, WMS, ERP, or logistics visibility platforms preferred.
* Self-motivated, reliable, and committed to delivering high-quality work on time.
* Hands-on leader who is willing to support the team with both operational tasks and strategic projects.
* Ability to travel up to 20% within the U.S.
* Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
* Monitor shipment movement and transportation performance to ensure timely execution while proactively resolving operational issues.
* Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters.
* Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities.
* Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve operational performance and customer satisfaction.
* Review carrier performance and conduct regular business reviews to drive continuous service improvements.
* Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization.
* Support transportation contract reviews, service agreements, and implementation of new logistics programs.
* Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution.
* Lead and develop team members while promoting accountability, collaboration, and customer-focused service.
* Support day-to-day operations as needed and lead by example with a hands-on approach.
* Perform other job-related duties and special projects as assigned.
Requirements / Qualifications
* Bachelor's Degree required.
* Bilingual in Korean and English required.
* 8+ years of transportation, logistics, freight forwarding, or supply chain related experience.
* Strong experience with drayage, rail transportation, transloading centers, warehouse operations, and OTR transportation.
* Strong understanding of international transportation, ocean shipping, freight forwarding, and North American transportation networks.
* Experience managing transportation vendors, carrier performance, and customer relationships.
* Advanced proficiency in Microsoft Office applications, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, data analysis) and PowerPoint.
* Excellent analytical, organizational, problem-solving, and project management skills.
* Ability to prioritize multiple projects and consistently meet deadlines in a fast-paced environment.
* Strong presentation, communication, and interpersonal skills with the ability to work effectively across cross-functional teams.
* Experience leading, coaching, and developing team members with effective leadership.
* Experience with TMS, WMS, ERP, or logistics visibility platforms preferred.
* Self-motivated, reliable, and committed to delivering high-quality work on time.
* Hands-on leader who is willing to support the team with both operational tasks and strategic projects.
* Ability to travel up to 20% within the U.S.
Pay Range: $29/hr – $32/hr (Negotiable)
Benefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.