Korean Bilingual Logistics Business Support

Responsibilities:
1. Management Reporting & Leadership Support
* Prepare reports and performance summaries for management review.
* Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.
* Assist in tracking performance data and generating business reports as directed.

2. Pricing Support & Inquiry Handling
* Respond to customer inquiries regarding service status and general requests.
* Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead.
* Provide administrative assistance for rate documentation and contract filing.

3. Inside Sales Support & Database Management
* Assist in maintaining relationships with existing and potential customers through follow-up communications.
* Manage and update CRM systems and sales databases to ensure data accuracy.
* Monitor sales pipeline progress and update lead status based on team input.

4. Customer Service & Internal Coordination
* Follow up on customer complaints and coordinate with relevant departments for resolution.
* Ensure timely communication between internal teams to resolve operational issues.
* Support administrative tasks related to sales orders and shipment processing.

5. Cross-Functional Coordination
* Facilitate communication between Sales and Operations teams.
* Collaborate with Pricing, Legal, and Finance teams to support contract administration.
* Provide operational support for new business implementation and cross-departmental projects.

6. Sales Documentation & Profitability Analysis
* Assist in the formatting and preparation of sales materials, proposals, and presentations.
* Support Excel-based data tasks, such as P&L simulations and profitability data entry.
* Assist in compiling data for margin analysis and pricing evaluations.

7. Market Research & Admin Support
* Conduct market research to identify industry trends and potential client lists.
* Provide administrative assistance for business development activities and client meetings.

8. Process Improvement & Operational Support
* Provide daily operational support to enhance internal workflow efficiency.
* Contribute to initiatives aimed at improving service productivity and customer satisfaction.

* Perform ad-hoc reporting, as required.
* Perform other job related duties as required


Requirements/Qualifications:
* Entry level or less than 3 years of logistics operation or sales support or business development support experience
* Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
* Excellent written and oral skills (English/Korean) required
* Strong organizational and multitasking skills
* Excellent communication and interpersonal skills.
* Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
* Self-motivated, team-oriented, and adaptable to a fast-paced environment.
* Willingness to expand knowledge of logistics industry