Korean Bilingual System Admin & Service Desk

Responsibilities:

Service Desk & Customer Support

System Administration (Jira/MSP+/Web Systems)

Data Analysis (Excel/KPI/Reporting)

AI-Driven Automation & AI-assisted Development

Continuous Process Improvement (Agile Mindset) on QA/System failure issues

Perform basic to intermediate system administration tasks, including User and access management

System configuration: Workflow and process maintenance, Issue investigation and escalation

Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.

5+ years of experience in one or more of the following areas:

Service Desk / Help Desk Operations

IT Operations or Application Support

System Administration

Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.

Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.

Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

Experience with Jira or other ticketing/workflow management systems preferred.

Understanding of web-based applications and system integrations.

Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Pay Range: $53,000 to $78,000/year

Benefits: Medical, dental, and vision insurance; 401(k)
retirement plan; paid sick leave; life, accidental death & dismemberment
(AD&D), and long-term disability (LTD) insurance; and optional voluntary
life/AD&D coverage. Benefits are subject to eligibility and applicable plan
terms.