Logistics coordinator

Key Responsibilities

• Documentation Management
• Prepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.).
• Ensure compliance with company, customer, and regulatory documentation requirements.
• Maintain accurate filing systems (digital and physical) for all logistics-related records.
• Communication & Coordination
• Act as the primary point of contact between the warehouse team and customers for logistics documentation and service updates.
• Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers.
• Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims.
• Invoicing & Financial Support
• Generate, verify, and process logistics-related invoices in alignment with contractual agreements.
• Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness.
• Assist in resolving discrepancies in billing, payments, and supporting claims processes.

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field preferred.
• 2+ years of experience in logistics coordination, supply chain operations, or customer service (warehousing experience a plus).
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication skills (verbal and written) for cross-team and customer interactions.
• Proficiency in MS Office (Excel, Word, Outlook); familiarity with ERP/WMS systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies

• Detail-oriented and process-driven.
• Strong problem-solving and follow-up skills.
• Customer-focused with ability to build positive relationships.
• Adaptability to shifting priorities and time-sensitive tasks.