Operation coordinator (Inside Logistics Sales support)

Job Description

Responsibilities

• 1. Management Reporting & Leadership Support
• Prepare reports and performance summaries for management review
• Support the Group Leader and Sales Team Leader in daily tasks and strategic initiatives
• Assist in sales performance tracking, revenue analysis, and business reporting
• 2. Customer Response & Pricing Quotation
• Respond promptly to customer inquiries and service requests
• Prepare freight rate quotations and pricing proposals
• Support rate negotiations and contract-related documentation
• 3. Inside Sales & Customer Account Management
• Conduct inside sales activities for existing and potential customers
• Manage and update CRM systems and sales databases
• Track sales pipeline progress and follow up on leads and opportunities
• 4. Customer Complaint Handling & Internal Job Support
• Follow up on customer complaints and coordinate resolutions
• Communicate with relevant departments to ensure timely issue resolution
• Support internal operational tasks related to sales orders and shipments
• 5. Cross-Functional Coordination (Sales & Operations)
• Coordinate communication between Sales and Operations teams
• Collaborate with Pricing, Legal, and Finance teams on business cases and contracts
• Support cross-departmental projects and new business implementation
• 6. Sales Materials & P&L Analysis
• Assist in preparing sales materials, proposals, presentations, and reports
• Conduct P&L simulations and profitability analysis using Excel
• Support pricing strategy evaluation and margin analysis
• 7. Market Research & Business Development Support
• Conduct market research to identify potential clients and industry trends
• Support partnership development and new business opportunities
• Assist in organizing client meetings and business development activities
• 8. Administrative & Process Improvement Support
• Provide daily administrative and operational support to Sales and Operations teams
• Contribute to improving internal workflows and productivity
• Support initiatives to enhance customer satisfaction and service efficiency

Requirements/Qualifications

Entry level or less than 3 years of logistics operation or sales support or business development support experience
Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.

• Excellent written and oral skills (English/Korean) required
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills.

Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
Self-motivated, team-oriented, and adaptable to a fast-paced environment.
Willingness to expand knowledge of logistics industry