Job Summary

This role is responsible for end-to-end logistics operations across Ocean Import, Ocean Export, US Drayage, and Air Freight. The position manages customer communication, coordinates with carriers, forwarders, and drayage vendors, and oversees freight cost/billing accuracy to ensure smooth and reliable logistics execution for key accounts.

Key Responsibilities

Ocean Import: Manage shipping schedules, review B/L and customs documentation, track inbound cargo, and resolve issues through timely customer communication

Ocean Export: Process bookings, prepare and review shipping documents (S/O, B/L, etc.), coordinate schedules with carriers, and support export customs clearance

US Drayage: Coordinate port/rail terminal pickup and delivery schedules, negotiate and settle drayage vendor rates, and manage demurrage/detention charges

Air Freight: Coordinate urgent and special cargo shipments, manage flight schedules and freight rates, and communicate with forwarders

Provide regular status updates and issue reporting to customers

Verify vendor (carrier, forwarder, drayage company) rates and invoices, and manage the billing/settlement process

Handle freight claims and billing dispute resolution

Maintain logistics data and prepare reports (KPIs, cost analysis, etc.)

Qualifications and Requirements

Bachelor's degree (Logistics, International Trade, Business, or related field preferred)

Minimum 2 years of experience in ocean/air freight operations (experience in import, export, or drayage preferred)

Business-level English communication skills (email and phone correspondence)

Proficiency in MS Office (Excel, PowerPoint, etc.)

Strong attention to detail and ability to manage multiple tasks with a high level of responsibility

Preferred Qualifications

Prior experience at a freight forwarder, ocean carrier, or 3PL

Understanding of US drayage/terminal operations

Experience using TMS/ERP or other logistics systems

Experience supporting manufacturing (especially solar/energy sector) accounts